Customer Service
At HensGo, we’re committed to delivering a seamless and satisfying experience for every customer. Whether you’re ordering for home delivery or picking up from your nearest store, our goal is to make your journey smooth and convenient. Find answers and essential information below:
FAQs
Have a question? We’ve got answers!
- How do I place an order?
- Can I track my delivery?
- What payment methods are accepted?
- How do I cancel or modify an order?
- What if I receive the wrong product?
Delivery & Pickup Info
We offer quick delivery to your doorstep and store pickup options at partnered butcher shops across your city.
- Delivery Timings: 7 AM – 9 PM (varies by area)
- Pickup Available: Choose a nearby store at checkout
- Packaging: Hygienic, sealed, and temperature-controlled
Return & Refund Policy
Your satisfaction is our priority. If something’s not right, we’re here to help.
- Returns Accepted: Within 24 hours for spoiled or incorrect items
- Refund Mode: Back to original payment or store credit
- Easy Process: Contact our support team with your order details
Privacy Policy
We value your privacy and protect your data with industry-standard security.
- We never share your personal information
- All transactions are secure and encrypted
- You control your data and preferences
Terms & Conditions
By using our website and placing an order, you agree to our terms.
- Product availability and pricing may vary
- Offers and discounts are subject to change
- Users must provide accurate contact and address details
If you need any assistance, feel free to Contact Us – our team is always happy to help!